We acknowledge receipt of all orders via automated e-mail within a few minutes of receipt.
We aim to dispatch your order within the next working day (exc Sat - Sun & Bank Holidays).
We will always advise you of any possible delays ASAP. Can we ask for your patience please, during our busiest times of the year, usually from mid February to mid July inclusive and around Christmas/New Year time, when we may take a little longer to dispatch your order. Please try and order early for Christmas and in pre-season to avoid any undue disappointment.
If your order is urgent we will always do all we can to pull forward. Please e-mail us or put a note in the special delivery instuctions box at the checkout with details of when you need to receive the order by.
If you are not normally at home during the day we will happily deliver to a neighbour or your place of work etc, which you can specify with your order by putting a note in the special delivery instructions box or by selecting the delivery to other than your invoice/card address option at the checkout stage.
European, USA/ Canada and Australasia orders do take a little longer, depending on your destination, but are normally delivered within 7-10 working days via Royal Mail Small Packet (small items), Parcel Force EURO 48 or Parcelforce Global service.