|
Returns Policy (your right to cancel)
worldcricketstore’s returns policy:
You may return any item(s) within 28 days of purchase. It is essential the item(s) are returned in their original condition for a full refund to be issued.
To return an item(s) please ensure that a completed returns slip is enclosed. Please allow up to 14 working days for this to be processed.
Please send the return to the following address:
Returns Department
worldcricketstore
PO Box 12
Nottingham
NG7 2GB
Please note: For your protection worldcricketstore recommend that you use a recorded delivery service as we cannot be held responsible for any goods, lost or damaged in transit.
If you require an exchange our returns department will be happy to process this for you. Please include written details on the returns slip with your return code.
Alternately, phone our customer service line on 0800 027 0291 and we will be happy to process your replacement item(s).
Defective Items:
If any item(s) are defective, customers are asked to return the defective item(s) including both the item(s) and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. worldcricketstore will refund you the reasonable cost of returning the defective item if you include a receipt. If you have any queries please contact Customer Services UK 0800 027 0291.
Please note the following exceptions to this policy:
- Videos, PC and Playstation games and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.
- Items that have been customised e.g. shirt printing, cannot be exchanged or refunded unless the product or material is faulty.
- All return and re-shipping charges are the Customer’s Liability.
- We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
| 
