About Us The aim of worldcricketstore is to offer you the most comprehensive cricket range from International team merchandise through to cricket bats and cricket equipment all at unbeatable prices.

We are one of the very few online cricket stores that regularly update our range and stock holding to reflect as accurately as possible both our current and forward availability. We do not knowingly display any products in our online store that are not available at the time of ordering, apart from those with pre-order date tags or with longer delivery lead times noted alongside the add to cart button.

If there are any other products you would like us to try and obtain please e-mail info@worldcricketstore.comor telephone our Customer Services on 0800 030 2440. Lines are open between 9.30am and 5.00pm Monday – Friday.

We hope that you enjoy your shopping experience with us and thank you for choosing worldcricketstore.

Making A Purchase Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that you have ordered the correct size of the product (where applicable) You are aware of the expected delivery dates for the product (typically 3-5 working days) unless noted otherwise. The required quantity is correct. You have read the Terms and Conditions.

When you are at your basket and you are ready to purchase, click the ‘Proceed to Checkout’ button. You will be prompted to enter information such as your name, delivery address and payment details. After this is completed you will be shown an order confirmation page.

Please note that when you click ‘Proceed to Checkout’ you will be taken to the secure area of worldcricketstore. This means that all the personal information you enter will be encrypted. To find out more about this process, then please read the section on security. Complete all the details required on this page carefully, ensuring that all the fields are completed. Your order will then be confirmed via return order confirmation e-mail and all you have to do then is sit back and wait for the goods to be delivered.

Payment - we currently accept online payments with a number of credit/debit cards using the SagePay payment gateway. The current credit cards we accept in addition to PayPal include:

Visa

Visa Electron

MasterCard

Solo

Delta Card

Maestro

We currently accept payment in GBP Sterling only. worldcricketstore reserve the right to withhold any order from despatch in order to process further security checks. Many internet users are concerned about security on the web. Below are answers to a few questions we are commonly asked:

Is shopping with worldcricketstore safe? – payment communication between us is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the SSL server, they would not be able to read it. Encryption is used on all pages within the buying process.

Do I have any Legal Protection? – You are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c.35) and the Consumer Protection Act 1987 (c.43)

If you have any further concerns about security or payments, please feel free to contact our friendly customer service team.

Shipping And Handling We constantly strive to update and improve our delivery services to offer you the most competitive rates and secure delivery. The content weight of your order and your delivery destination address will determine which delivery services are available to you and their costs. In some cases you will be offered more than one delivery option for your order. Please note that we do not deliver to post office boxes.

UK Standard Delivery from £2.95 – Ideal for home delivery of small package single item orders to minimize carriage costs. 2-3 days transit time should be allowed following the day of despatch. This option will not guarantee delivery on a specific date. Please allow at least 7 working days before you contact our Customer Service team for tracking purposes.

UK Order with weight over 1.5kg = £6.95. If your order is over 1.5kg we will use Parcel Force to despatch your order. This is tracked and insured and will require a signature on delivery, and is delivered to you within 2 working days following the collection from our warehouse. Please allow four days should you need to contact our Customer Service Team for tracking information.

Overseas Delivery – We use Parcel Force Worldwide to ship our larger and more urgent overseas orders. They provide a fully traceable tracked and insured delivery service. Normally 3-5 days transit time from dispatch to delivery, dependent on delivery location. Some more remote addresses may incur longer transit times. Smaller non urgent packages are sent using the Royal Mail Air Mail Small Pkt service. This does require a proof of delivery signature please but is not trackable. Delivery from dispatch takes an average 6-7 days within Europe, 10-14 days to the USA and 14-21 days worldwide. Cost and service is dependent on the weight and volume of your order and our site is fully automated to calculate this in real time online for you.

Please note: We are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to delivery there. - sorry.

Any customs or import duties which are levied once the package reaches its destination country, additional charges for customs clearance must be bourne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

We hope that you enjoy your purchase from worldcricketstore.

Delivery Schedule We constantly strive to update and improve our delivery services to offer you the most competitive rates and secure delivery. We aim to dispatch orders within 3-5 working days ( 95% plus are dispatched within 48 hours).

We will always advise you of any possible delays ASAP after recipt of your order. Can we ask for your patience please, during our busiest times of the year, usually from mid January to July inclusive and Christmas / New Year time, when we may take between 7-10 working days to dispatch your order.

If you are not normally at home during the day we will happily deliver to a neighbour or your place of work etc, which you can specify with your order by putting a note in the special delivery instructions box or by selecting the delivery to other than your invoice/card address option at the checkout. Please note that for orders placed from overseas we are only able to deliver to the card billing address provided with your order.

Saturday UK deliveries are available at a cost of £20.00 per order via Parcelforce sign for service.

Sorry, but we are unable to deliver to PO Box Numbers.

Any customs or import duties which are levied once the package reaches its destination country, additional charges for customs clearance must be bourne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

We hope that you enjoy your purchase from worldcricketstore.

Back Orders In the event that your item(s) is temporarily out of stock, we will order it for you. You will be given the option of a similar alternative product or the option to cancel your order if you would rather not wait. If we forward your order in part(s) you will not be charged for any subsequent deliveries made in completing your order in full, except in the case of pre-order lines with delayed / forward availability dates, as published from time on individual product pages.

Tax Charges For delivery within the UK and European Union, VAT is included at the standard UK rate of 20.0%. Childrens clothing and helmets and some footwear is exempt from VAT.

For any customers purchasing outside the European Union and for BFPO, all purchasers are exempt of UK VAT and worldcricketstore do not charge VAT. Product prices are shown inclusive of VAT where applicable, but this will be recalculated when you purchase your goods after you have entered your delivery destination country.

Any customs or import duties are levied once the package reaches its destination country and additional charges for customs clearance must be bourne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Credit Card Security We use SagePay to securel collect your card or PayPal payments. We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit and charge card numbers are encrypted using the industry recognised https:// SSL (secure sockets layer) system which displays the re-assuring 'Golden Padlock' in your browser window.They are not held in clear text on any web site, so you can shop online with us, with complete confidence.

Guarantee We guarantee your total satisfaction and want you to come back to us to shop again. So all of our products come with a 14 day money back guarantee (extended over the Christmas/New Year period to mid January). This is providing that the item has not been used and is returned as new in it's original packaging and excludes any postal costs incurred, which are your responsibility.

Please note that postage costs are refundable and our responsibility only in relation to any goods that have been incorrectly dispatched by us or found to be faulty at the time of receipt by you.

Reaching Us This section provides details on how to contact our customer service team.

Contacting worldcricketstore by e-mail. worldcricketstore guarantees that a response will be sent to any email query within 48 hours. To ensure your query is dealt with immediately, please use one of the following e-mail addresses:-

If you have a query regarding your order please contact: orders@worldcricketstore.com

If you require more information regarding any particular product or service please contact: info@worldcricketstore.com

If you have any feedback regarding our products or services please contact: info@worldcricketstore.com

Contacting worldcricketstore by telephone. If you would like to contact our customer service team by telephone, you can speak to one of our representatives between 9.30am - 5.00pm (GMT) Monday to Friday. Within the UK: 0800 030 2440 - Outside the UK: +44 800 030 2440.

Contacting worldcricketstore by post. You can still of course write to us at any time using the address below.

Customer Service Dept

worldcricketstore.com

c/o Unit 6

72 Mansfield Road

South Normanton

Derbyshire. UK.

DE55 2 ER

Privacy Policy worldcricketstore do not disclose customers information to any third parties. Cookies (small packets of data) are used on our site, but only to keep track of the contents of your shopping basket once you have selected an item and to help you retain your address details on your own computer to save you time on future visits to us (but then only if you choose this option specifically). We promise not to sell or divulge your information to any direct mail or other mailing list companies.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy You may return any item(s) within 14 days of purchase (extended for special dispensation over the Christmas/New Year period to mid January). It is essential please the item(s) are returned in their original condition for a full refund to be issued. To return an item(s) please ensure that a completed goods returns slip is enclosed. Please allow up to 10 working days for this to be processed (typically this takes only 2-3 working days).

Please send any return to the following address:-

Returns Dept

worldcricketstore.com

c/o Unit 6

72 Mansfield Road

South Normanton

Derbyshire. UK.

DE55 2ER

Please note: For your protection worldcricketstore recommend that you use a recorded delivery service as we cannot be held responsible for any goods, lost or damaged in transit. If you require an exchange our returns department will be happy to process this for you. Please include written details on the goods returns slip with your return code. Alternately, phone our customer service line on 0800 030 2440 and we will be happy to process your replacement item(s).

Defective Items:

If any item(s) are defective, customers are asked to return the defective item(s) including both the item(s) and the goods return slip by a recorded delivery service, as we cannot be held responsible for goods not returned. worldcricketstore will refund you the reasonable cost of returning the defective item if you include a receipt. If you have any queries please contact Customer Services UK 0800 030 2440.

Please note the following exceptions to this policy: Videos, PC and Playstation games and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.

Personalised Items ... items that have been customised e.g. shirt printing, cannot be exchanged or refunded unless the product or material is faulty and then only on a like for like basis - i.e. the same size/colour/model as originally ordered. All return and re-shipping charges are the customer’s liability - see note below for exceptions.

We will refund shipping costs if there is a fault with the product or we have dispatched the wrong item. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

Remittance Terms We accept payment by PayPal, VISA, VISA Electron, MasterCard, Maestro, Delta or Solo cards. We use SagePay live online payment provider to handle your payment safely and securely in real time.

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